![]() ![]() Messages can be pre-scripted as templates with blanks to be filled in when information is available and tailored to each incident. Each audience will seek information that is specific to them during and following an incident. One of the goals of crisis communication planning is to make sure that messages are consistent. Prioritizing requests for information and development of press releases and talking points can assist with the need to communicate quickly and effectively. The challenge of managing large numbers of requests for information, interviews and public statements can be overwhelming.ĭetermine in advance who will speak to the media and prepare that spokesperson with talking points, so they can speak clearly and effectively in terms that can be easily understood. There may be numerous requests for information from local, regional or national media. News media will be on scene or calling to obtain details if the incident is serious. Lists should be updated regularly and secured. Include as much information for each contact as possible (e.g., organization name, contact name, business telephone number, cell number, fax number and email address). Existing information such as customer, supplier and employee contact information may be exportable from existing databases. Chemicals and Hazardous Materials IncidentsĬontact information for each audience should be compiled in advance and be accessible during an incident. ![]()
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